What is it used for?
Used to ensure smooth software or system migration by leveraging the expertise of experienced staff. They help map existing processes, identify critical requirements, and verify that the new system functions correctly.
Key Benefits
- Reduces errors and disruptions during migration.
- Ensures business processes are accurately replicated in the new system.
- Speeds up user adoption and training.
- Provides a clear point of contact for resolving process-related questions.
Business Relevance
Key Users are critical to minimizing risk, maintaining operational continuity, and ensuring that system changes align with real business needs. Their involvement directly impacts migration success and post-migration efficiency.